Last updated: September 13, 2026

This Return & Refund Policy explains the rules applicable to returns, withdrawals, cancellations, exchanges and refunds for products purchased from THEFOUR through thefour.hu.

Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law.

1. Online Returns and Right of Withdrawal

For eligible products purchased online, consumers generally have a 14-day right of withdrawal where required by applicable consumer law.

If you are a consumer in the European Union, you may withdraw from an eligible distance contract without giving a reason within 14 days.

For goods, the withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, receive the goods.

Where multiple goods from the same order are delivered separately, the applicable withdrawal period may begin when the last item is received, as provided by applicable law.

Any additional or longer mandatory rights granted by the law applicable to you remain unaffected.

2. How to Request a Return or Withdrawal

You can submit a return or cancellation request electronically through your THEFOUR customer account:

Request a return or cancellation

You may also notify us of your decision to withdraw by email:

contact@thefour.hu

Please provide enough information for us to identify you and your order, such as your name, email address and order number.

You do not have to use a specific form in order to exercise a statutory right of withdrawal. Any clear statement informing us of your decision to withdraw is sufficient if submitted within the applicable deadline.

Where you use our electronic withdrawal functionality, your statement will be acknowledged electronically.

3. Cancellation Before Fulfilment

For orders that have not yet been fulfilled, our customer account system may allow you to submit a cancellation or withdrawal request until the order is fulfilled.

Submitting a cancellation request through the customer account does not technically cancel or refund the order automatically. We will process the request and notify you of the outcome.

Where you have a statutory right of withdrawal, the exercise of that right is not dependent on discretionary approval by THEFOUR.

If the order has already been fulfilled or dispatched, you may still exercise any applicable statutory right of withdrawal and return the product in accordance with this Policy.

4. Returning Products

After informing us of your decision to withdraw, you must return the relevant goods without undue delay and, where the EU statutory right of withdrawal applies, no later than 14 days after notifying us of your withdrawal.

Products may be returned by post or delivered in person to:

THEFOUR / IVMA UNIT Kft.
1065 Budapest, Lázár utca 18.
Hungary

Please include your order number or sufficient information for us to identify the return.

Returned products must be packaged appropriately to prevent damage in transit. We recommend retaining proof of postage until your return has been completed.

5. Return Shipping Costs

Unless otherwise expressly stated by THEFOUR or required by applicable law, the customer is responsible for the direct cost of returning the goods.

THEFOUR does not charge a restocking fee.

If a product is defective, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it. Where applicable law requires THEFOUR to bear return, repair, replacement or other remedy-related costs, we will do so.

6. Condition of Returned Products

Products may be tried on only to the extent reasonably necessary to establish their fit, nature, characteristics and functioning, in a similar manner to how a product would normally be inspected or tried on in a physical store.

THEFOUR does not accept worn or used products as standard returns, and products that have been worn or used beyond reasonable fitting are not eligible for a full refund.

To qualify for a full refund, a returned product must be:

• unworn other than for reasonable fitting;
• unwashed;
• unaltered;
• clean and undamaged;
• free from stains, make-up, deodorant marks, perfume, body odour, smoke odour or other contamination;
• free from stretching, wear marks or other signs of actual use;
• returned with all original accessories and components; and
• returned with its original THEFOUR and product tags attached and undamaged wherever reasonably possible.

Trying on a garment normally does not require removing its product tags. Missing, detached, damaged or altered tags may therefore be taken into account when assessing whether the product has been handled beyond what is necessary and whether its value has diminished.

If a statutory right of withdrawal applies, use or handling beyond reasonable fitting does not automatically eliminate that statutory right. However, the customer is responsible, to the extent permitted by applicable law, for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, fit and functioning of the product.

If a returned product shows signs of wear, use, washing, staining, odour, contamination, alteration, damage, missing or damaged tags, or any other condition as a result of which it can no longer reasonably be sold as new, THEFOUR may deduct the objectively justified diminished value from the refund.

The diminished value may include reasonable cleaning or restoration costs and the objectively justified difference between the value of the product as new and its value in its returned condition. Where a product can no longer be sold as new because it has been worn or otherwise used beyond reasonable inspection, the deduction may be substantial, subject to applicable law.

Any such deduction is based on the actual condition and objectively justifiable loss in value of the returned product and is not a restocking fee or contractual penalty.

7. Inspection of Returns

All returned products are inspected after receipt.

Where we identify signs of wear, damage, contamination, alteration, washing, removed or damaged tags, or other handling beyond reasonable inspection, we may document the condition of the product, including by photographs, and assess any resulting diminished value.

If a deduction is made from a refund because of diminished value, we will inform you of the reason for the deduction.

8. Refunds

If you validly exercise a statutory right of withdrawal, we will reimburse payments due to you in accordance with applicable law.

For EU consumers exercising a statutory withdrawal right, reimbursement will be made without undue delay and no later than 14 days after we are informed of your decision to withdraw.

Where permitted by law, we may withhold reimbursement until:

• we have received the returned goods; or
• you provide evidence that you have sent the goods back,

whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction unless another method is expressly agreed with you.

No fee is charged by THEFOUR for receiving a statutory refund.

9. Original Shipping Costs

If you exercise a statutory right of withdrawal in respect of your entire order, we will reimburse the cost of the least expensive standard delivery method offered by THEFOUR for that order, where required by applicable law.

If you selected a more expensive delivery method, such as express delivery, we are not required to reimburse the additional amount above the cost of our least expensive standard delivery option.

If you return only part of an order, original delivery charges are not refunded unless required by applicable law.

The direct cost of returning the goods to THEFOUR is the customer's responsibility unless otherwise stated by us or required by applicable law.

10. Sale, Archive Sale and Final Sale Products

Products purchased online at a reduced price, including products identified as Sale, Archive Sale or Final Sale, are not automatically excluded from mandatory consumer rights.

Where a consumer has a statutory right of withdrawal, a discount, price reduction, Archive Sale classification or Final Sale designation does not by itself remove that statutory right.

Eligible Sale, Archive Sale and Final Sale products purchased online may therefore be returned under the statutory withdrawal rules described in this Policy unless a specific exception provided by applicable law applies.

Outside mandatory statutory rights, THEFOUR does not provide an additional voluntary change-of-mind return right for products expressly identified as Final Sale.

Different voluntary return or exchange conditions may apply to purchases made directly at our physical store. This does not affect statutory rights relating to defective or non-conforming products.

11. Custom-Made, Altered and Personalised Products

The statutory right of withdrawal may not apply to products that are not prefabricated and are made according to the customer's individual instructions or specifications, or to products that are clearly personalised for the customer.

This may include THEFOUR products that are genuinely made specifically for you, materially altered to your individual measurements or requirements, or personalised at your request.

Where this exception applies, we will communicate it where reasonably possible in connection with the relevant customisation or order.

The absence of a right of withdrawal for a qualifying custom-made or personalised product does not affect your statutory rights if that product is defective, damaged or otherwise does not conform to the contract.

12. Other Statutory Exceptions

Applicable law provides certain other limited exceptions to the right of withdrawal.

Where relevant, this may include sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed after delivery.

Such an exception applies only where all legal requirements for the relevant statutory exception are satisfied.

13. Exchanges

If you would like a different size, colour or product, please contact us at contact@thefour.hu.

Exchanges are subject to availability. Many THEFOUR products are produced in small quantities or from limited materials, so an alternative size or product may not always be available.

Where a direct exchange is unavailable, an eligible product may be returned in accordance with this Policy and a separate order may be placed for the replacement item.

Nothing in this section limits statutory remedies relating to defective or non-conforming goods.

14. Damaged, Defective or Incorrect Products

The statutory rights relating to defective or non-conforming products are separate from the 14-day change-of-mind withdrawal right.

If you receive a product that is damaged, defective, incorrect or otherwise does not conform to the contract, please contact us at contact@thefour.hu.

Please provide:

• your order number;
• a description of the problem; and
• photographs where they reasonably help us assess the issue.

We will assess the issue and provide the remedy required by applicable consumer law.

Statutory rights concerning defective or non-conforming goods may apply beyond the 14-day withdrawal period and are not limited by this Policy.

15. In-Store Purchases

The statutory 14-day right of withdrawal described in this Policy applies to eligible distance contracts, such as online purchases, and does not generally apply to purchases made directly at our physical store merely because you change your mind.

Any voluntary exchange, credit or return offered for a non-defective product purchased directly at the THEFOUR Budapest Store is subject to the conditions communicated by THEFOUR at the time and does not create a general statutory change-of-mind return right.

This does not affect statutory rights relating to defective or non-conforming goods purchased in store.

16. Model Withdrawal Form

If you wish, you may use the following model withdrawal form. Use of this form is optional.

To:
IVMA UNIT Kft. / THEFOUR
1065 Budapest, Lázár utca 18.
Hungary
Email: contact@thefour.hu

I hereby give notice that I withdraw from my contract of sale for the following goods:

________________________________________

Order number:

________________________________________

Date ordered / date received:

________________________________________

Name of consumer:

________________________________________

Address of consumer:

________________________________________

Date:

________________________________________

Signature of consumer (only if this form is submitted on paper):

________________________________________

17. Contact

For questions concerning returns, withdrawals, cancellations, exchanges or refunds, please contact:

IVMA UNIT Kft. / THEFOUR
THEFOUR Budapest Store / business premises
1065 Budapest, Lázár utca 18.
Hungary
Email: contact@thefour.hu
Website: https://thefour.hu

For additional information relating to purchases made through the Site, please also see our Terms of Service, Shipping Policy and Privacy Policy.