Terms of service
Last updated: September 13, 2026
These Terms of Service ("Terms") govern the use of thefour.hu (the "Site") and purchases made through the Site.
The Site is operated by IVMA UNIT Kft., operating under the brand THEFOUR ("THEFOUR", "we", "us" or "our").
By accessing the Site, creating an account, or placing an order through the Site, you agree to these Terms together with any policies expressly incorporated into them, including our Privacy Policy, Return & Refund Policy and Shipping Policy.
Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable law.
1. Service Provider Information
IVMA UNIT Kft.
Operating under the brand THEFOUR
Registered office: 1105 Budapest, Halom utca 36. C. lház. 2. em. 10. ajtó, Hungary
Business premises / THEFOUR Budapest Store: 1065 Budapest, Lázár utca 18., Hungary
Company registration number: 01-09-972814
Registering authority: Fővárosi Törvényszék Cégbírósága
Tax number: 23589973-2-42
EU VAT number: HU23589973
Website: https://thefour.hu
Email: contact@thefour.hu
Telephone: +36 30 268 7666
The Site is operated using the Shopify ecommerce platform.
Ecommerce platform / hosting provider:
Shopify International Limited
The Sidings, 4th Floor
Grand Canal Quay
Dublin D02 E7K8
Ireland
Company registration number: 560279
Website: https://www.shopify.com
Legal contact: legal@shopify.com
2. Scope of These Terms
These Terms apply to visitors to the Site and customers purchasing products from THEFOUR through the Site.
Where a customer qualifies as a consumer under applicable law, mandatory consumer protection rules apply in addition to these Terms and prevail over any conflicting provision of these Terms.
If you are under the age of 18, you may use the Site or place an order only with the consent or assistance of your parent or legal guardian to the extent required by applicable law.
3. Products
THEFOUR offers fashion products, clothing, accessories and other items displayed on the Site.
We make reasonable efforts to ensure that product descriptions, measurements, images, colours, materials and other information are accurate. However, colours and appearance may vary depending on the device or screen used to view the Site.
Some THEFOUR products are produced in small quantities or from limited, deadstock or otherwise limited-availability materials. For this reason, availability may change and certain products may not be restocked.
Where products are handmade or produced in small quantities, minor non-material variations may occur. Nothing in this provision limits your statutory rights relating to defective or non-conforming goods.
4. Product Availability
All orders are subject to product availability.
Placing a product in your shopping cart does not reserve the product.
If a product becomes unavailable after an order has been placed, we will contact you and, where we are unable to fulfil the order, refund the relevant amount using the original payment method unless another method is expressly agreed with you.
We reserve the right to limit quantities where reasonably necessary, including in cases of suspected fraud, technical error, unauthorised resale activity or misuse of the Site.
5. Prices
Prices are displayed on the Site in the currency selected or made available to you.
Prices shown to consumers include VAT where required by applicable law, unless clearly stated otherwise.
Shipping charges and any other applicable charges are displayed before you submit your order or are otherwise made available in accordance with our Shipping Policy.
We may change product prices at any time. A price change does not affect an order that has already been accepted by us.
In the event of an obvious technical, typographical or pricing error, we may contact you before fulfilment and, where permitted by applicable law, cancel the affected order and refund any payment already made.
6. Payment
Available payment methods are displayed during checkout and may change from time to time.
Payment processing may be provided by Shopify and/or third-party payment service providers.
By submitting an order, you confirm that you are authorised to use the payment method provided and authorise the applicable payment to be processed.
The final checkout step clearly indicates that submitting the order creates a payment obligation.
7. How an Online Contract Is Concluded
The technical steps for placing an order through the Site are generally as follows:
- Select the product and, where applicable, size, colour or other available variant.
- Add the product to your shopping cart.
- Review the contents of your shopping cart.
- Proceed to checkout.
- Enter or confirm your contact, billing and shipping information.
- Select the available delivery and payment method.
- Review the order information, products, quantities, prices and applicable charges.
- Correct any errors before submitting the order.
- Submit the order using the checkout button indicating that the order carries a payment obligation.
Before submitting your order, you can identify and correct data entry errors using the checkout interface, including by returning to previous checkout steps, editing the shopping cart or changing the information entered.
After you submit an order, we send an electronic confirmation to the email address provided during checkout without undue delay.
If an electronic acknowledgement of your order is not received within 48 hours after submission, you are no longer bound by your offer to the extent provided by applicable Hungarian law.
The contract between you and THEFOUR is concluded electronically when your order is accepted and an order confirmation is issued to you, subject to applicable mandatory law.
The contract is not executed as an individually signed paper contract. Order information and confirmations are stored electronically through our ecommerce systems. Certain order information may also be available through your customer account.
The language of contracts concluded through the Site is currently English. Customer service may also be provided in Hungarian.
THEFOUR is not subject to a specific voluntary code of conduct in relation to the operation of the Site unless expressly stated otherwise.
8. Customer Accounts
You may be able to create or access a customer account through the Site.
Customer accounts can be accessed at:
You are responsible for providing accurate information and for maintaining the security of access to your account.
Customer accounts may provide access to order information, store credit and return or cancellation request functions, depending on the features currently available.
9. Shipping and Delivery
Available shipping methods, shipping charges and relevant delivery information are described during checkout and in our Shipping Policy.
Any delivery dates or delivery times stated on the Site are estimates unless expressly stated to be guaranteed.
We are not responsible for delays caused by events outside our reasonable control, without prejudice to any mandatory consumer rights relating to delivery.
For consumer sales, risk of loss or damage generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods, unless applicable law provides otherwise.
10. Right of Withdrawal for Consumers
If you are a consumer and applicable EU or Hungarian consumer protection law applies to your purchase, you generally have the right to withdraw from a distance contract without giving a reason within 14 days.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods. Where multiple goods from the same order are delivered separately, the applicable period may begin when the last item is received, as provided by law.
You may exercise your right of withdrawal by making an unequivocal statement informing us of your decision to withdraw.
You may contact us at:
IVMA UNIT Kft. / THEFOUR
1065 Budapest, Lázár utca 18.
Hungary
Email: contact@thefour.hu
You may also exercise your right electronically using the return and cancellation functionality available through your customer account:
Request a return or cancellation
Where the statutory electronic withdrawal function applies, your online withdrawal statement will be acknowledged electronically in accordance with applicable law.
For unfulfilled orders, our customer account system may allow you to submit a cancellation or withdrawal request until the order is fulfilled. Submitting such a request does not itself constitute an automatic refund or technical cancellation of the order. We process requests in accordance with applicable law and our policies. Where you have a statutory right of withdrawal, the exercise of that right is not conditional upon discretionary approval by THEFOUR.
You may also exercise an applicable statutory withdrawal right in person at the THEFOUR Budapest Store at 1065 Budapest, Lázár utca 18., Hungary, during opening hours.
More information is available in our Return & Refund Policy.
11. Consequences of Withdrawal
If you validly withdraw from a contract, we will reimburse payments received from you in accordance with applicable law.
Where required by law, this includes the cost of the least expensive standard delivery method offered by us. Additional delivery costs resulting from your choice of a more expensive delivery method are not required to be reimbursed to the extent permitted by law.
We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.
Unless otherwise stated by THEFOUR or required by law, you are responsible for the direct cost of returning the goods.
Goods must be returned without undue delay and in accordance with the applicable statutory deadline described in our Return & Refund Policy.
You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent provided by applicable law.
No restocking fee is charged in connection with the exercise of a statutory withdrawal right.
12. Sale and Discounted Products
A product being discounted, on sale, part of an end-of-season promotion or otherwise sold at a reduced price does not by itself remove a consumer's statutory right of withdrawal.
Sale and discounted products remain subject to mandatory consumer rights unless a specific statutory exception applies.
13. Custom-Made and Personalised Products
Applicable consumer law may exclude the right of withdrawal for goods that are not prefabricated and are made on the basis of the consumer's individual instructions or explicit request, or goods that are clearly personalised for the consumer.
This may include certain THEFOUR products that are individually made, materially altered or personalised specifically at your request.
Where such an exception applies, this will be communicated where reasonably possible in connection with the relevant order or customisation.
The absence of a statutory withdrawal right for a genuinely custom-made or personalised item does not remove any rights you may have if the product is defective, damaged or otherwise does not conform to the contract.
14. Returns, Defective Goods and Statutory Rights
Your right to withdraw from a distance contract is separate from your statutory rights relating to defective or non-conforming goods.
Consumers may have statutory rights relating to conformity, repair, replacement, price reduction, termination of the contract, warranty or other remedies under applicable Hungarian and EU law.
Nothing in these Terms or in our Return & Refund Policy limits rights that cannot lawfully be excluded or restricted.
For return instructions and further information, please see our Return & Refund Policy.
15. Order Refusal and Cancellation by THEFOUR
We may refuse or cancel an order where reasonably necessary and permitted by applicable law, including where:
- a product is unavailable;
- there is an obvious pricing or technical error;
- payment cannot be authorised;
- we reasonably suspect fraud or unauthorised activity;
- an order breaches applicable law or these Terms; or
- we are unable to fulfil the order due to circumstances outside our reasonable control.
If we cancel an order after payment has been received, we will refund the amount due in accordance with applicable law.
16. Intellectual Property
Unless otherwise stated, all content available through the Site, including THEFOUR trademarks, logos, product names, designs, photographs, graphics, text, video, layout and other materials, is owned by or licensed to THEFOUR and is protected by applicable intellectual property laws.
You may use the Site and its content only for personal, non-commercial purposes connected with browsing or purchasing our products.
You may not reproduce, distribute, modify, commercially exploit, publish or otherwise use protected Site content without our prior written permission except where permitted by law.
17. Prohibited Uses
You may not use the Site:
- for unlawful or fraudulent purposes;
- to infringe intellectual property, privacy or other rights;
- to submit false or misleading information;
- to transmit malicious code, viruses or other harmful technology;
- to attempt to gain unauthorised access to the Site or related systems;
- to interfere with the security or operation of the Site;
- to scrape, harvest or collect personal information unlawfully; or
- to use the Site in a manner that violates applicable law.
We may restrict access to the Site where reasonably necessary to protect the Site, our customers, our rights or third parties.
18. Third-Party Services and Links
The Site may contain links to or integrations with services operated by third parties, including payment providers, delivery providers, social networks, Google services and Shopify services.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party websites or services except to the extent responsibility cannot lawfully be excluded.
19. Personal Information
Our collection and processing of personal information is governed by our Privacy Policy.
20. Availability of the Site
We aim to keep the Site available and accurate, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend or modify parts of the Site for maintenance, security, technical or operational reasons.
This does not affect any rights relating to orders or contracts already concluded.
21. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
In particular, nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded.
To the extent permitted by law, THEFOUR is not liable for losses caused exclusively by circumstances outside our reasonable control, or for losses that could not reasonably have been foreseen at the time the relevant contract was concluded.
Where you use the Site for business purposes, additional limitations permitted by applicable law may apply.
22. Complaints
If you have a complaint relating to an order, product or our Services, please contact us first so that we can investigate and try to resolve the issue.
Complaints can be submitted using the following contact details:
THEFOUR / IVMA UNIT Kft.
Business premises: 1065 Budapest, Lázár utca 18., Hungary
Registered office: 1105 Budapest, Halom utca 36. C. lház. 2. em. 10. ajtó, Hungary
Email: contact@thefour.hu
Telephone: +36 30 268 7666
Written consumer complaints are answered in writing within 30 days of receipt unless a different mandatory statutory period applies. If a complaint is rejected, we provide reasons for the rejection and information regarding applicable dispute resolution options as required by law.
23. Alternative Dispute Resolution
A consumer may be entitled to initiate proceedings before a competent Hungarian conciliation body (békéltető testület) in relation to a consumer dispute.
For THEFOUR, the conciliation body associated with our registered office is:
Budapesti Békéltető Testület
Address: 1016 Budapest, Krisztina krt. 99., Hungary
Postal address: 1253 Budapest, Pf. 10.
Email: bekelteto.testulet@bkik.hu
Telephone: +36 (1) 488-2131
Website: https://bekeltet.bkik.hu/
Online application: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa
Consumers may also have the right to contact another competent conciliation body in accordance with applicable Hungarian law.
THEFOUR cooperates with conciliation body proceedings where required by applicable law.
24. Governing Law
These Terms and contracts concluded through the Site are governed by the laws of Hungary.
If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections granted to you by laws that would apply in the absence of this choice.
Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under applicable mandatory law.
25. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply to the maximum extent permitted by law and the remaining provisions will continue in effect.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices or applicable law.
The current version will be published on this page with the date of the latest update.
Changes to these Terms do not retroactively alter the terms applicable to an order or contract already concluded, except where required by law or expressly agreed by the parties.
27. Contact
Questions about these Terms of Service should be sent to:
IVMA UNIT Kft. / THEFOUR
Registered office: 1105 Budapest, Halom utca 36. C. lház. 2. em. 10. ajtó, Hungary
THEFOUR Budapest Store / business premises: 1065 Budapest, Lázár utca 18., Hungary
Email: contact@thefour.hu
Telephone: +36 30 268 7666
Website: https://thefour.hu