Shipping policy

 

Last updated: September 13, 2026

This Shipping Policy explains the shipping, delivery and collection arrangements for orders placed with THEFOUR through thefour.hu.

Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law.

1. Shipping Destinations

THEFOUR ships to Hungary and to international destinations made available through our online checkout.

Available shipping destinations may change from time to time depending on carrier availability, legal restrictions and operational requirements.

If no delivery option is available for your address during checkout, we are currently unable to ship the order to that destination through the Site.

2. Shipping Rates

Available shipping methods and the applicable shipping charge are displayed during checkout before you place your order.

Shipping rates may vary depending on factors including:

  • delivery destination;
  • order value;
  • parcel weight or dimensions;
  • selected delivery method; and
  • carrier availability.

From time to time, THEFOUR may offer free shipping above a specified order value or as part of a promotion. Any applicable free-shipping threshold or promotion will be displayed on the Site or during checkout.

Unless expressly stated otherwise, a free-shipping offer applies to the original delivery only and does not cover the cost of returning products to THEFOUR.

All shipping charges applicable to your order are shown before you submit the order.

3. Processing and Delivery Times

Unless a different timeframe is stated on the relevant product page or during checkout, orders are generally expected to be shipped and delivered within approximately 7–14 business days after order confirmation.

This timeframe is an estimate and may vary depending on the destination, product availability, carrier schedules and other circumstances.

Some THEFOUR products are produced in small quantities or may require additional preparation before dispatch. If a materially different delivery timeframe applies to your order, this will be indicated on the product page, during checkout or communicated to you separately.

Orders are generally processed and dispatched on business days from Monday to Friday, excluding Hungarian public holidays.

Where applicable consumer law requires delivery within a specific statutory period, your statutory rights remain unaffected.

4. Delays

We make reasonable efforts to dispatch and deliver orders within the estimated timeframe provided.

Delivery may occasionally be delayed due to circumstances such as:

  • high order volumes;
  • carrier delays;
  • customs procedures;
  • weather or transport disruption;
  • public holidays;
  • incorrect or incomplete delivery information; or
  • other circumstances outside our reasonable control.

If we become aware of a material delay affecting your order, we will make reasonable efforts to inform you.

For consumers in the European Union, unless another delivery period has been agreed, applicable consumer law generally requires delivery without undue delay and no later than 30 days after conclusion of the contract. Your statutory remedies in the event of late delivery remain unaffected.

5. Carriers

Depending on the destination and selected delivery method, orders may be delivered by GLS, MPL or another courier or logistics provider used by THEFOUR.

The carrier used for a particular order may depend on the destination, parcel characteristics and available shipping services.

Where tracking is available, tracking information will normally be provided by email or through the relevant order or customer account information.

6. Delivery Address

Please make sure that the delivery name, address, postal code, telephone number and other shipping information provided during checkout are complete and accurate.

THEFOUR is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at contact@thefour.hu.

We cannot guarantee that an address can be changed after an order has been fulfilled or handed over to the carrier.

7. Failed Delivery and Uncollected Parcels

If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or because the customer fails to collect the parcel within the carrier's collection period, the parcel may be returned to THEFOUR.

If you request that such an order be shipped again, we may require payment of the actual additional shipping cost before redispatch, to the extent permitted by applicable law.

This does not apply where the failed delivery was caused by THEFOUR or by a carrier for whom THEFOUR is legally responsible.

8. Risk During Delivery

Where THEFOUR arranges delivery to a consumer, THEFOUR bears the risk of loss of or damage to the goods during transit until you, or a third party designated by you other than the carrier, take physical possession of the goods, except where applicable law provides otherwise.

If a parcel arrives visibly damaged, we recommend documenting the condition of the parcel and its contents as soon as possible.

9. Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us at contact@thefour.hu.

Where THEFOUR arranged the carrier, we will investigate the shipment with the relevant carrier where necessary.

A carrier delay or loss does not remove any mandatory consumer rights you may have in relation to delivery of your order.

10. Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at contact@thefour.hu.

Please provide:

  • your order number;
  • a description of the issue; and
  • photographs of the parcel and/or product where reasonably helpful.

We will assess the issue and provide any remedy required under applicable consumer law.

Your statutory rights relating to damaged, defective or non-conforming goods are not limited by this Shipping Policy.

11. International Orders, Customs and Import Charges

International shipments may be subject to customs procedures, import duties, taxes, handling fees or other charges imposed by the destination country.

The treatment of duties and taxes may vary depending on your destination and the shipping service used.

Where duties, taxes or similar import charges are included or prepaid as part of your order, this will be reflected during checkout.

Unless checkout expressly states that such charges are included or prepaid, additional customs duties, import taxes or fees imposed by the destination country may be payable by the recipient.

THEFOUR does not control charges imposed independently by foreign customs authorities and cannot guarantee their amount in advance.

Customs procedures may also cause additional delivery time for international orders.

12. Taxes and Prices

Product prices, applicable taxes and shipping charges are displayed during checkout based on the information available for your order and destination.

You will be shown the total amount payable to THEFOUR before submitting your order.

This does not necessarily include independent customs duties or import charges imposed after importation where those charges are not collected by THEFOUR at checkout.

13. Local Pickup

Where local pickup is offered as an available option during checkout, orders may be collected from the designated THEFOUR location once you have received confirmation that the order is ready for collection.

Please do not travel to collect an order until you have received the relevant pickup confirmation.

Any specific collection instructions provided in your confirmation email form part of the pickup arrangement.

14. Returns

Returns and rights of withdrawal are governed by our Return & Refund Policy.

Unless otherwise stated by THEFOUR or required by applicable law, the customer is responsible for the direct cost of returning products to THEFOUR.

For eligible EU statutory withdrawals from an entire order, the original cost of our least expensive standard delivery method is reimbursed where required by applicable law. Additional costs resulting from a more expensive delivery method selected by the customer are not refundable to the extent permitted by law.

For full details, please see our Return & Refund Policy.

15. Order Cancellations

For orders that have not yet been fulfilled, you may be able to submit a cancellation or withdrawal request through your THEFOUR customer account:

Request a cancellation

The availability and legal effect of cancellation or withdrawal depend on the circumstances and applicable consumer law.

For further information, please see our Return & Refund Policy and Terms of Service.

16. Contact

If you have questions about shipping or delivery, please contact:

IVMA UNIT Kft. / THEFOUR
THEFOUR Budapest Store / business premises
1065 Budapest, Lázár utca 18.
Hungary
Email: contact@thefour.hu
Website: https://thefour.hu

For further information, please also see our Terms of Service, Return & Refund Policy and Privacy Policy.